Frequently Asked Questions
Check most frequently asked questions here, if you still need help then please contact us at firstname.lastname@example.org
Not sure which plant-based product to send your favorite person?
Give the gift of healthy skin, and allow them to create their own custom skin care regime with our e-gift card.
When making a purchase in our store, to redeem the value of a gift card, simply enter the unique code sent via email when the e-gift certificate was purchased at checkout.
This code isn't case sensitive.
A gift card holds a balance, which can be spent over more than one order.
Gift card balances are applied to the total value of an order, which can include taxes and shipping.
NO EXPIRATION DATE
While we strive to make your Pure Lux Experience a great one we understand at times things do happen and you will need to return or exchange a product.
To return a product it must be:
- In its original container
We do provide a return shipping label with each purchase that you can use if necessary.
In the event an item arrives broken, please provide a photograph of the container in it's original shipping state. You can email it to email@example.com.
- We are not responsible for lost or misplaced packages shipped through our carriers. Please refer to the tracking number given to you at the time of shipment and reach out to the carrier used.
- All returns will be issued to the original method used to purchase. NO EXCEPTIONS.
- Returns will be processed within 1-2 weeks of receipt of return.
- Allow at least 2 billing cycles for credit adjustments to be reflected on credit card statement.
- C.O.D. deliveries not accepted.
We are happy to exchange any items that are:
We accept all exchanges on items purchased within a 30 day period, with proof of purchase provided.
If multiple items were sent please indicate on the receipt which item(s) you wish to exchange.
If there is a change in the cost of the return item that results in credit, our customer service agent will reach out to you at the email address provided during purchase.
A return label will have been included in the original order packaging for you to use.
Again, items will not be replaced or exchanged after the 31 day period has expired, and if proof of purchase is not received with requested exchange.
It is important to first clarify the difference between 'natural' and 'plant based skincare.' The term 'natural' is unregulated marketing term that unethical companies use to 'green wash' or give the impression that their synthetic filled product are good for you as a consumer and the environment.
Plant Based skincare products are made entirely from plants such as fruits, vegetables, legumes, whole grains, seeds, nuts, and herbs. A little known fact is that plant based ingredients, are often more effective at addressing skincare challenges, than their man made chemical counter parts.
We only use one and that is raw unfiltered honey - now we know that for some, this a bit of a controversial ingredient. But please know that we make sure to use trusted local bee keepers who love their bees, are concerned about the welfare of the bees, and are dedicated to the art of bee keeping. We also utilize and support the Kentucky State Bee Keepers Association.
We DO NOT USE:
- Bee's wax
Yes, we sure do.
We have an issue with you smearing bacteria, fungus, and other nasty microbes all over your face and body. So we use preservatives to make sure you are safe.
Plus preservatives increase your product's shelf life, giving you more time to enjoy it.
Nope, we use plant derived surfactants to make our foaming/bubbly products.
We use glass to house our products and use the world's most sustainable recyclable and naturally biodegradable packaging for shipping and wrapping our products.
We also love to encourage people to use resources provided by our dear friend Jeanine Longo owner of Obeehavenaturals who created an 'On-Tap' Refill Bar to eliminate the disposal of one use plastic jars and bottles. If you live in or are close to the Babylon New York area, stop by and see her make sure to tell her we sent you!
Yes, we are constantly striving to create and improve relationships with suppliers that provide good working conditions and fair wages. Here are one of our vendors Faire Tale Ghana, we use exclusively to source our organic Grade A Shea Butter.
We are tickled pink you are empowering yourself by researching the ingredients used in the products are buying. Side note, did you know that the skin is the body's largest organ?! Click here to see our full ingredient list.
Plant-Based Skincare products are often more gentler to the skin.
Also they do not contain the toxic, GMO (genetically modified) ingredients that can cause skin irritations, that when absorbed into the skin and body's circulatory system are reported to be endocrine disruptors and contributing factors in some type of cancers.
In addition to that plant-based ingredients are often more effective than their chemical competitors.
No organic and natural are not the same thing.
In order for a company to use the term organic on their label, they must obtain certification from the USDA. This means that 95% of more of a company's ingredients are grown without pesticides, bio engineered genes (GMO) or petroleum based fertilizers.
A 'natural' product can have organic ingredients BUT also use synthetic ingredients and still call itself 'natural'.
Here is the short list of the benefits of plant based products:
- Antioxidants restore and strengthen your body/skin cells by fighting off free radicals.
- Vitamins found in them support the maintaining of your skin health.
- Essential Fats & Acids help reduce or eliminate the appearance of acne, combat dry flakey skin, reduce the appearance of oily skin, as well as smooth and increase skins elasticity which promotes brighter, healthy, and younger looking skin.
- Lipids help to support and protect the skin by helping it stay hydrated.
We take plant based skincare a step further by incorporating the use of superfoods when formulating our products.
Superfoods are effective when ingested into the body, and when they are applied topically to the skin.
We use high quality, innovative, and effective superfood ingredients when formulating our products.
And we guarantee with consistent use you will see brighter, hydrated, even toned, blemish free, and smoother skin.
With that said, everyone's experience with our products are different.
Some of our customers report dramatically visible results within 24 hours, and some report gradual changes, after consistent use.
Patience is key when using our or any plant based product.